The provision of Quality Customer Service (QCS) is a fundamental tenet of effective workplace performance and productivity. This series of professional development training can be specifically designed for your organisation to provide your staff members with the additional skills, techniques and confidence to provide and maintain a high standard of customer service within their workplace function.

We can review and examine the importance of Quality Customer Service and the importance of the individuals’ role in maintaining business success. Plus, the following important areas:

• An overview of essential communication skills;
• The importance of a positive attitude;
• Inter-personal communication skills (including first impressions, moment of truth, acknowledging the customer and stereotyping);
• Active Listening;
• Assertiveness skills and techniques; and